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Competency: |
the application of Knowledge, Skills, and Abilities (KSA) into a series of behaviors or actions that are necessary for successful performance. |
► Example
Definition of the competency: Communication:
Respectfully presents clear and convincing information to individuals or groups either orally or in writing to ensure the audience understands the information and the message. Integrates the act of listening to what individuals are saying, seeks clarification as needed, facilitates an open exchange of ideas and understands the implications of what is being said.
► Process Flow
